Return Policy

At Green Genius, we stand behind the quality and safety of our products. We are committed to providing our customers with an exceptional experience and ensuring their satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. If your item is damaged or defective upon receipt, please contact us immediately so we can assist you with a resolution.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team within 7 days of receiving your order to request a return authorization.
2. Once your return is approved, package the item securely in its original packaging.
3. Include: Your name, order number, and reason for the return.
4. Ship the package back to us using a trackable shipping method.

Please note that you will be responsible for paying the return shipping costs unless the return is due to our error or a defective product.

Refunds

Once we receive your returned item, we will inspect it and process your refund accordingly. If your return is approved, we will initiate a refund to your original method of payment within 5 business days. Please note that it may take some time for the refund to reflect in your account, depending on your financial institution’s processing time.

At Green Genius, we are dedicated to creating a welcoming and inclusive environment for all. Our team is committed to providing excellent customer service and assisting you throughout the return process. We understand that sometimes things don’t work out as expected, and we want to make sure you have a positive experience with us, even if you need to return an item.

We have partnered with some of the most renowned cultivators and brands in the industry to bring you an extensive range of top-shelf products. Our commitment to excellence extends beyond the products we offer. We are proud to support local organizations and initiatives that align with our values of compassion, inclusivity, and social responsibility.

If you have any questions or concerns about our return policy or need assistance with a return, please don’t hesitate to reach out to our friendly customer service team. We are here to help you every step of the way and ensure that your experience with Green Genius is nothing short of exceptional.

Thank you for choosing Green Genius for your cannabis needs. We appreciate your business and look forward to serving you with the highest level of care and professionalism. Shop with confidence knowing that we stand behind our products and are dedicated to your satisfaction.